Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and password when you create an account.
• Business Information: Business details, product catalogs, pricing information, and store settings.
• Payment Information: Bank account details for payouts (processed securely through our payment partners).
• Communications: Messages, feedback, and support requests you send to us.

1.2 Information Collected Automatically

• Usage Data: Information about how you interact with our platform, including features used, pages visited, and actions taken.
• Device Information: IP address, browser type, operating system, and device identifiers.
• WhatsApp Data: Messages, media files, and conversation metadata exchanged through our platform.
• Transaction Data: Order details, payment information, and customer interactions.

1.3 Information from Third Parties

• WhatsApp Business API: Data received through the WhatsApp Business Platform.
• Payment Processors: Transaction confirmations from Paystack, Flutterwave, and other payment partners.
• Analytics Providers: Aggregated usage statistics and performance metrics.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our WhatsApp automation platform.
• Order Processing: To facilitate transactions between you and your customers.
• Customer Support: To respond to your inquiries and provide technical assistance.
• Communication: To send you service updates, security alerts, and administrative messages.
• Analytics: To understand usage patterns and optimize platform performance.
• Security: To detect, prevent, and address fraud, abuse, and security issues.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing: With your consent, to send promotional materials about new features and services.

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting providers (e.g., Railway, AWS)
• Payment processors (e.g., Paystack, Flutterwave, Stripe)
• WhatsApp Business API providers (Meta Platforms)
• Email and SMS service providers
• Analytics and monitoring tools

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data in transit is encrypted using TLS/SSL protocols.
• Access Controls: Strict role-based access controls limit who can view your data.
• Secure Storage: Data at rest is encrypted and stored in secure, SOC 2 compliant data centers.
• Regular Audits: We conduct regular security audits and vulnerability assessments.
• Incident Response: We have procedures in place to respond to security incidents promptly.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax records, financial reporting)
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and personal data.
• Portability: Request a copy of your data in a machine-readable format.
• Objection: Object to certain processing activities.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the platform to function properly.
• Analytics Cookies: Help us understand how users interact with our platform.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: